[kutyasa]

Unbelievable, I still have no internet service in France in 2017!

I signed up for the Freebox after having pretty bad experiences with the other providers in the past, although, I must say, at least then I had internet service.

I had heard good things about Free from friends and decided to give it a go. So I signed up on June 20th; more than 2 weeks ago and, by their marketing material, I should be connected by now.

The box arrived a few days after signing up and, upon boot, got stuck in Etape 4. A few days later, it regressed to Etape 2 and has been stuck there since then.

Repeated calls to the help desk give me no information about what is going on nor when or how  it will work, except the fact that it is Free's error and they are trying to correct it -- please be patient... The tone is one of "You are expected to stay quiet and wait until we feel we should work on your problem"...

They do say, though, that the technicians are working to solve the problem, which seems to be some wiring at their hub. I can visualize an army of minions working day and night for 2+ weeks 24by7 to solve the immense technical challenge to connect my house to the internet...

No other explanation, no update, no dates, no nothing. This is Avignon, France, in 2017, not some 3rd world country, where, by the way, internet connection is performed in days, not weeks!!

Appalling service

[sebastopaul]

Hello,
It is necessary to contact unfortunately 3244. He(it) should send you a technician, have you look in your e-mail box if a meeting(appointment) was planned?
On your account Free in assistance(audience) the suvi of the incidental ticket indicates what?

[kutyasa]

Thank you. It says "Une demande de vérification de nos équipements au nœud de raccordement a été lancée.". That was on June 28. I don't think anybody wants me to believe that Free is working for 7+ days to solve the problem...

[fabfree]

Les problèmes de ligne passent par Orange, le propriétaire de la liaison NRA-domicile... c'est cela qui entraine ces délais.

[kutyasa]

No. I asked for dégroupage totale and there is no other provider involved

[fabfree]

All phone  physical lines belong to Orange, even if they are use by another provider. Rotal degroupage means that the tips of the  physical line can be directly connected to another provider in the NRA.

[kutyasa]

I see. Should I switch to Orange then?

[fabfree]

If the problem will not be solve after a while, that should be the only way to have Orange doing their job.  And then with a repaired line you can again switch for another provider.

[kutyasa]

Although I still don't have service, now I got charged for the first month; how can I revert that?