sbs2478

How to cancel subscription?
« le: 03 December 2021 11:01:26 »
Hello, I am writing to request your kind help. I am sorry that I cannot speak French language.

I would like to cancel my Freebox internet subscription at home. But I am unable to do so as I don't have Freebox line to reach 3244. I contacted Free.fr on Whatsapp and Twitter. But there was no help offered at all. They keep pointing me to call 3244.

What do I do? Request your help/advice.

Thanks!
sbs

sebastopaul

Re : How to cancel subscription?
« Réponse #1 le: 03 December 2021 16:19:01 »
Hello,
All Free subscriptions have a landline, but many don't care.

You just have to connect an phone to the freebox and call 3244.

sbs2478

Re : How to cancel subscription?
« Réponse #2 le: 05 December 2021 10:22:05 »
Thank you so much.

Unfortunately, I don't have landline phone equipment and Freebox is disconnected.

I just cannot understand why Free has made it extremely hard to cancel their subscription from any other means.

sbs

Valioud

Re : How to cancel subscription?
« Réponse #3 le: 06 December 2021 10:30:27 »
When did you subscribed?
To cancel, you must send an AR letter (aka registered or recorded delivery)


sbs2478

Re : How to cancel subscription?
« Réponse #4 le: Aujourd'hui à 09:12:53 »
Many thanks! I subscribed to it in 2019 and still end up paying every month's subscription fees even when not using it at all.

Who do I send the AR letter to?