11:01: t-chat072: ___.:(Service technique Free bonjour):.___
1- communiquez moi votre n° de ligne svp
2- Confirmez moi le Nom et Prenom du titulaire de l'abonnement s'il vous plait
3- expliquez moi trés clairement votre souci je vous prie
11:10: 04: bojour
11:10: 04: do you speak English?
11:11: t-chat072: Yeah , u can't talk french ?
11:12: 04: my French is quite poor, sorry
11:12: 04: I understand a little bit, but my speaking/writing is awful ;-)
11:12: t-chat072: Roger
11:12: 04: the number of my line is 04 ******
11:12: 04: I am M.M
11:13: 04: I have a problem with my line, the case should be open
11:13: 04: my Freebox does not synchronize with the line as I reported
11:14: 04: the line was verified by France Telecom and by your technician as I understand from the emails I have received recently
11:14: t-chat072: first , did u use the phone card sent by our service ?
11:14: 04: phone card?
11:14: 04: i have received a new Freebox yesterday
11:15: 04: but both the old freebox and my new freebox (HD I guess) got stuck at the first synchronization stage (as I understand) with the "caterpillar" walking slowly around the display
11:15: 04: I also tried a freebox of my friend - same effect
11:16: t-chat072: wait a moment please
11:16: 04: nothing has changed since the technical checks, so as I understand from the last email, a technician has to visit me at home - is that correct?
11:20: t-chat072: So , there is here no appointement with a Free technician , Thus , a position test has been done
11:21: t-chat072: it's done in : 2006-11-02 at 17:48:33 exactely
11:21: 04: yes
11:21: 04: as I understand, some checks were performed
11:21: 04: but my line is still not working
11:22: 04: with any of the three freeboxes I tried
11:22: 04: and at least two of them (I did not try the new one that I have received yesterday) are working (till the authorization stage) with the line of my friend
11:22: t-chat072: Like we have'nt a response on this yet , we are always waiting for the test-back
11:23: 04: Hmmm, I have received emails saying that the tests were performed
11:24: 04: on November 3rd I have received and email from you titled "Fonctionnement correct des installations Free"
11:24: t-chat072: you received the one done in 2006-10-30 at 11:34:46
11:24: 04: on November 1st I have received an email titled "Retour de votre ticket incident W610203154"
11:24: t-chat072: but not the one which's done in 2006-11-02 at 17:48:33 exactely
11:25: 04: so does it mean that I still have to wait?
11:26: t-chat072: i'm affraid , Yes
11:27: 04: because I see that some "position tests" were performed successfuly and I was invited to contact you to arrange a meeting with a technician at home
11:28: t-chat072: i suggest you to wait the achievement of the current position test ,
11:28: 04: "Suite à l'ouverture d'un ticket d'incident dans le cadre de votre abonnement Free Haut Débit, une demande de test de position a été effectuée afin de tester nos installations.Après vérification, il s'avère que nos installations fonctionnent correctement à ce jour."
11:29: 04: I have received such an email and understood that the tests were finished
11:29: 04: Should I wait for a next email?
11:29: t-chat072: Exactely
11:29: 04: OK, sorry for my misunderstanding then
11:29: t-chat072: not at All
11:29: t-chat072: any questions else ?
11:30: 04: when can I expect the recent tests to be finished?
11:30: t-chat072: i don't have any idea about , but it will be quite Fast
11:31: 04: ok, I will wait then
11:31: t-chat072: no questions else ?
11:31: 04: sorry for my poor French and thank you for your help
11:31: 04: have a nice day!
11:31: t-chat072: Have a nice day too
11:31: t-chat072: je vous remercie et je vous souhaite ainsi que l'équipe de Free une Magnifique journée , et pour plus d'info veuillez consulter la faq sur ce lien :
http://faq.free.Fr ------------------------------------------------
c' etait Bien assité : Good Game